Shipping Policy

Shipping method selected corresponds to number of days in transit, it does not include processing time. Processing time may increase days for delivery.

The shipping preference you choose does not guarantee the shipment or arrival date of your order, it only guarantees the service level provided by the carrier once the order ships.

Processing Information: Orders placed during normal business hours, Monday-Friday 8:00 a.m. to 5:00 p.m., are typically shipped within 24-48 hours of processing, excluding weekends and holidays. Based on stock allocation, non-warehoused HalleluYah Honey may take an additional 2-3 days. Once your order is processed we will email you the scheduled ship date and/or tracking number. You will be emailed your tracking or label number within 24-48 hours of shipment. You will be able to track it from that email or you may click the "My Account" link at the top of our web page to view your order and track the shipment.

Please note that our same-day processing deadline is 11:30 a.m. Pacific Time Monday-Friday and orders placed after that time will processed the following business day. For urgent orders, please contact the sales department at 866-297-3710.

Express Delivery (Next Day Air, 2 Day Air, 3 Day Select)

**We suggest contacting our sales office by phone or email to verify stock location for all urgent air orders as this can affect overall delivery times**

Please be aware that UPS does not count Saturdays, Sundays, or holidays as transit or delivery days.

If an order includes both HalleluYah Honey that can be express shipped and others that cannot be express shipped and you want "express delivery" on the eligible HalleluYah Honey, then the total shipping fees will reflect regular ground and express rates. (Not all HalleluYah Honey can be expressed.)

UPS Transit Times

Saturdays, Sundays, and holidays are not considered business days by UPS. Next Day Air or overnight packages shipped on Friday will be delivered on Monday.

For urgent orders or Saturday deliveries, please contact the sales department at 866-297-3710.

*UPS cannot deliver to P.O. Boxes. We can only ship USPS (postal) to a P.O. Box

Click on Map for UPS Ground transit time to your destination

The map above is a general representation of U.S. transit times, for specific ZIP/Postal code to ZIP/Postal code delivery; please use the Get Transit Time application under the Ship tab on http://www.ups.com/maps/results.

Typical transit times by region:

Northern California and Western Nevada - Up to 1 to 2 business days
Western States - Up to 2 to 3 business days
Rocky Mountain States - 2 to 3 business days
Central States - 3 to 4 business days
East Coast States - Up to 5 business days

APO & FPO

When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM requires no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. HalleluYah Honey has no control over this, however we are obligated to comply with all rules and regulations governing commercial shipping. Therefore, we will no longer be able to ship flammable or hazardous materials HalleluYah Honey such as fuel or LiPo batteries.
Shipping to an APO or FPO

Address Field 1: Army, Navy and Marines enter Unit Number and Box number; for Ships, enter Ship Name and Hull Number;
for Air Force, enter PSC Number and Box Number.

Address Field 2: You can enter optional military command or organization name.

City: Enter APO or FPO.

State: Select one of the following from the drop-down box:
AE - Armed Forces Europe, Middle East, Africa and Canada
AA - Armed Forces Americas
AP - Armed Forces Pacific

Country: United States

Zip: Enter the 5-digit ZIP code for the military unit.

Receiving Items

Please inspect the items immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG items Honey MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions.

If delivery is refused then the buyer is responsible for the return shipping costs as well as the standard fees as shown on our Return Policy.

Partial Shipments

We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will ship the items that are available and credit your account accordingly.

Incorrect Items

Although we do everything we can to get the right item to you, unusual mistakes can happen. If we ship the wrong item, we will pick it up and replace it. Please let us know immediately if you receive the wrong item by calling our Customer Service Desk at 866-297-3710. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.

Lost Package Policy

On the rare occasion that a package is lost in transit, either by United States Postal Service (USPS) or UPS, we reserve the right to wait up to 30 days from the inquiry or trace date to determine if the package is actually lost. HalleluYah Honey will not hold the purchaser's funds any longer than possible. However, we need to follow proper postal procedures to determine if the package was signed by another person, stolen or lost. After you contact us regarding a missing package we will start an inquiry with the shipping carrier. The next course of action depends on the outcome of the shipping carrier's tracking or investigation. If the package is deemed lost we will refund the entire purchase price. If proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for) then no refund will be given. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. If a package is delivered damaged or is missing products that were shipped you must contact the shipping company and HalleluYah Honey within 24 hours so we can initiate a claim with the shipping carrier who will inspect the package to determine how to proceed with the claim. Money for lost packages will not be refunded unless the above procedure is followed.

Click the "Account" link near the small search box on the navigation bar to track your order status. Be sure that all of the HalleluYah Honey in your order were shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance within 24 hours of package delivery. It is very important that we are contacted immediately if your package has been delivered but you did not receive the package. We will contact the shipping company on your behalf and begin an investigation into the missing package. If we are not notified within the first 48 hours after the package was delivered we cannot be held liable for package recovery or replacement.

Sending Gifts - Shipping to a Different Address

If you are paying with a credit card, we will only ship to the address where the credit card bill is sent every month (billing address). If you want to send a "gift" to an address that is not the billing address, please follow the instructions here. We may need to verify details and ask for additional information if you are shipping to an address other than your billing address, or if you are a first time customer. We try to avoid any delays but an order could be held 24-48 hours and you will be contacted by phone or email if this situation occurs. We reserve the right to ship an order to the credit card billing address that is verified by the credit card processor.